Star LED’s Returns Policy for Online Sales
Returning or Exchanging a Damaged, Defective, or Incorrect Item
This returns policy is exclusively for items ordered through our website https://starled.green or any orders placed via Google Shopping, Amazon, eBay, and other similar online market places.
For packages damaged during shipping, we recommend taking photos and refusing delivery. If the damage is noticed after delivery, most shipping companies allow only 2 business days to make a claim for the damage.
If you received an item that is not what you purchased, please let us know and we will replace it with the correct item at no additional cost to you.
To request a return, refund or exchange, please contact our Customer Support Team at firstname.lastname@example.org or by telephone on 1-954-900-2290 – Monday through Thursday 9am-5pm and Friday 9am-3pm ET.
Returning or Exchanging a Non-Defective Item
If you purchased from us and decided you no longer want or like one or more of the items, please note that most items can be returned to us within 15 days of receiving the item(s) for a refund of the item’s purchase price (not including any shipping or handling charges), minus a standard 15% restocking fee. Please note, items marked “Final Sale” cannot be returned.
No refund will be issued for any product which has been used, installed, or tampered with in any way which compromises our ability to remarket or resell the product. Star LED reserves full discretion in decisions regarding a product’s fitness for return.
Each item will be inspected upon return. Items that are not in new condition may refused based on the condition of the item.
If an item is refused, you will NOT be issued a refund. You will have 14 days to alert us whether you would like us to return the item to you, at your expense, or to dispose of the item for you.
Items labeled as “Final Sale” are considered final and cannot be returned.
To request a return, refund or exchange, please contact our Customer Support Team at email@example.com, or by telephone on 1-954-900-2290 – Monday through Thursday 9am-5pm and Friday 9am-3pm ET.
How to Make a Return
Request a return by contacting our Customer Support team emailing firstname.lastname@example.org or by telephone on 1-954-900-2290
They will issue you a Return Confirmation Number.
Ship returning items back to the address our team will provide you. Make sure you send them off within two weeks of when you received them.
Pack all items in such a way that they will not become damaged during shipping.
Be sure to include your Refund Confirmation Number and/or packing slip, so we can accurately attribute your returned items.
Please ship with a carrier that provides tracking information and insure the package for the cost of the item or items. Items lost or damaged in shipping cannot be refunded.
Refunds will be issued back to the purchasing credit card within 30 business days of the item(s) arrival back at starled.green